Support


Multiple options for all needs and budgets:

RELICENSING

Contact us

  • Integrate Mayan EDMS into your product
  • Apache 2.0 and others available
  • Cost effective way to generate revenue
  •  
Schedule a call

SELF GUIDED

$9.99 USD/ month

  • Full knowledge base access
  • Evergreen content
  • Articles, tutorials, troubleshooting
  •  
Subscribe

LEVEL 1 Starter

$59 USD/ month

(with yearly plan)

  • 1 ticket per month
  • 1 installation
  • Docker Compose support
  • Maximum of 1,000 documents
  • Maximum of 3 users
  • Kubernetes support
  • Cloud vendors support
  • Host infrastructure support
  • LDAP/AD/SSO/OIDC support
  • Object storage support
  • Phone support
  • Video call support
  • Re-branding
  • App development
  • Migrations
  • Disaster recovery
  •  
Yearly subscription Monthly subscription

LEVEL 2 Growth

$99 USD/ month

(with yearly plan)

  • 2 tickets per month
  • 1 installation
  • Docker Compose support
  • Maximum of 10,000 documents
  • Maximum of 10 users
  • Kubernetes support
  • Host infrastructure support
  • Cloud vendors support
  • LDAP/AD/SSO/OIDC support
  • Object storage support
  • Phone support
  • Video call support
  • Re-branding
  • App development
  • Migrations
  • Disaster recovery
  •  
Yearly subscription Monthly subscription

LEVEL 3 established

$599 USD/ month

(with yearly plan)

  • 3 tickets per month
  • 1 installation
  • Regular business hours
  • Docker Compose support
  • Maximum of 1,000,000 documents
  • Maximum of 1,000 users
  • Support Mayan EDMS only
  • Kubernetes support
  • Host infrastructure support
  • Cloud vendors support
  • LDAP/AD/SSO/OIDC support
  • Object storage support
  • Technical support *
  • Consultation ✝
  • Regular support queue
  • Phone support
  • Video call support
  • Re-branding
  • App development
  • Migrations
  • Disaster recovery
  •  
Yearly subscription Monthly subscription

Level 4 enterprise

$1,099 USD/ month

(with yearly plan)

  • 5 tickets per month
  • 1 installation
  • Extended business hours
  • Holidays
  • Docker Compose support
  • Unlimited documents
  • Unlimited users
  • Kubernetes support
  • Host infrastructure support
  • Cloud vendors support
  • LDAP/AD/SSO/OIDC support
  • Object storage support
  • Technical support *
  • Consultation ✝
  • High priority support queue
  • Phone support
  • Video call support
  • Re-branding
  • App development
  • Migrations
  • Disaster recovery
Yearly subscription Monthly subscription

Custom contract

Starts at $25K USD/ year

(with a yearly contract)

  • Business critical
  • Unlimited installations
  • Dedicated support specialist
  • Unlimited phone support
  • Unlimited video call support
  • 24 hour, 7 day support
  • Holidays
  • Kubernetes Support
  • LDAP/AD/SSO/OIDC support
  • Private repository
  • First access to upcoming features
  • Remote access
  • One on one training
  • Technical training
  • Migrations
  • Disaster recovery
  • SLAs
  • On site consultation
  • On site technical support
  • On site training
  • Service resell
  • Customized features
  • Re-branding
  • App development
Schedule a call
 

We would love to hear about your Mayan EDMS project.

Book a meeting with our team today to learn how we can help you with a custom contract.

Level 3 support and consultation services

Provided by the same people that work on the code every day.

Designed with the feedback from thousand of users, services providers, and resellers.

We don't use scripts or third party call centers, and we never outsource.

Peace of mind knowing we'll have your back in any event.

Just real answers directly from the experts.



Level 4 support and consultation services

Support for Mayan EDMS on selected technologies and vendors.

Kubernetes, Docker, Docker Compose, Docker Swarm, IBM Cloud, Digital Ocean, AWS, Object storage; if your project requires running Mayan EDMS on these, this is the plan for you.

Access to our Enterprise tool set, including our Kubernetes Helm Chart for Mayan EDMS.

Single subscription affords your app and infrastructure support for massive savings.



Custom contract

When a service subscription does not fit your needs.

Unlimited installations from a single contract.

Migrations, deployment, remote administration, support, consultation, training, we handle everything for you.

The sky is the limit with a custom contract.


* Support entails questions about the specific functionality of Mayan features. Example, having a doubt about how to create a conditional statement for a workflow in Mayan would be support. API, internals, and integration would fall under the support category.

✝ Consultation entails general questions about document management and how they apply to Mayan. Example, having an existing business approval workflow and asking how it would be converted into Mayan. Anything outside the Mayan code and product usage falls under the consultation category.

✝✝ Topics regarding interactions between Mayan EDMS and other products or services like Kubernetes, PostgreSQL, Docker, vendor cloud platforms, fall under the level 4 service category.

✝✝✝ You are purchasing the availability of the resource to attend the video call. Due to the short duration of a video call, resolutions to the problems exposed are not guaranteed. No refunds, full or partial.

Terms and conditions

1. Payments. Payment are scheduled automatic by the payment processor at the start of the next support cycle from the initial subscription date.

2. Cancellations. Mayan EDMS LLC reserves the right to suspend or cancel customer’s access to any or all services at any time should customer breach any of the terms of service; break a local, state, federal or applicable international law, fails to pay for the account within 5 days of invoicing, or commits a breach of ethics which warrants such an action; and whereas such termination of services does not place Mayan EDMS LLC in violation of any local, state or federal law. Mayan EDMS LLC reserves the right to cancel the customer’s account at any time for any breach of the terms of service as long as said action does not violate state or federal laws governing proper notification of account termination. The customer may cancel their account at any time. The customer will always be responsible for all charges within the period of cancellation (no proration of fees permitted). No refunds will be performed in the event of a cancellation. Mayan EDMS LLC reserves the right to deny any service to customers with previously canceled subscriptions.

3. Indemnification. The customer agrees that it shall defend, indemnify, save and hold harmless Mayan EDMS LLC from any and all demands, litigations, lawsuits, liabilities, losses, costs and claims, including attorney’s fees asserted against Mayan EDMS LCC, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by the customer, its agents, employees or assigns. The customer agrees to defend, indemnify and hold harmless Mayan EDMS LLC against liabilities arising out of; (1) any injury to person or property caused by any products or services sold or otherwise distributed in connection with Mayan EDMS LLC services (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Mayan EDMS LLC.

4. Disclaimer. Mayan EDMS LLC will not be responsible for any damages to customer’s business, the customer themselves, or that others may suffer as a result of using any of Mayan EDMS LLC services or products, even if it is the result of negligence on the part of Mayan EDMS LLC employees, officers, agents or anyone acting on Mayan EDMS LLC behalf.

5. Updates. Mayan EDMS LLC reserves the right to update these terms of service at any given time. Notice of updates to the terms of service will be displayed on the support subscription web page. Mayan EDMS LLC may or may not at its discretion also notify customers of changes via email or written mail notice.